I'm a pediatrician who has been using fountain pens since my college days. I began to collect in the mid-90s, and after a few years on E-Bay, I decided I preferred more control of the selling process, so I set up RossPens in 1998. Because I work in Washington, DC, as a science policy type while I live near Durham and Chapel Hill in North Carolina, I'm assisted by a friend, Stephen Bower, who lives in Richmond, VA. He has the inventory and does the shipping, while I do the pen restorations and tune-ups. I'm the primary contact at email@example.com, while Stephen may contact you with shipping questions or information. We're looking forward to hearing from you!